banner covid 19

 

Company update regarding Coronavirus (COVID-19)

How we are working & what we are doing

 

 

Our customer’s safety and wellbeing is our top priority. With continued news around coronavirus (COVID-19), we want to personally share the steps we are taking to serve and protect our customers and employees whilst also keeping customers up to date:

 

Our Branches 

Margate & Canterbury - Open for business (8am - 5pm)

 

How to hire a vehicle

If you feel that hiring one of our vans is a necessity, then please do so by booking on this website.

 

We will then ask you a few questions about the hire, including the type of van require, the duration of the hire and the purpose of the hire so we can confirm the availability and the hire cost.

You will then be asked to send us some documents via email if possible, but hard copies can be accepted in the office on the day of hire.

They are as follows:

  • Photo Card Licence
  • National Insurance Number
  • 2 x Recent Utility Bills or Similar

On the day of hire, you will be asked to sign some paperwork and pay using a credit or debit card.

 

Collecting your hire vehicle

We will confirm your date and time for collection. You may have to join a very small queue, keeping 2 meters apart from others. We are allowing one person only in the office at any one time.

Hand sanitiser is provided and we ask you to please use it before entering the office.

The office is cleaned with antibacterial cleaner after each customer. This includes wiping any equipment to include pens, payment terminals, door handles, chair arms etc.

All vehicles are disinfected between each hire, paying strict attention to anything that a driver or passenger may touch whilst inside and outside of the vehicle. You may have to wait for a very short time whilst this is done.

During the vehicle check, we politely ask all customers to observe the social distancing rules to reduce the risk involved to both themselves and our staff.

 

Vehicles needed for deliveries

We can help provide additional vehicles for deliveries for local companies – pharmaceutical warehouses, courier companies (using OWN insurance), logistics, etc. Please contact us for more information.

 

Short term lease options

For businesses that don’t want to renew a long term lease – but need vehicles for staff – we can provide short term flexible lease options without the long term commitment.

 

Monitoring

We are carefully monitoring the situation around the clock and following guidance from the World Health Organization and other health authorities.

 

Vehicle Cleaning

We’ve always taken seriously the cleanliness of our locations and vehicles, and we know this is more important now than ever. We are implementing additional measures to keep our locations and vehicles clean.

 

Employees

The wellbeing of our employees is also a top priority. We’re encouraging team members to follow health authority best practices like frequent hand washing, as well as asking them to stay home if they are feeling ill.

Thank you for choosing Lobster Van Hire. Now more than ever, we are reminded of the importance of serving our customers. We look forward to seeing you again soon.

 

We are open for business

Our customers’ safety and wellbeing is our top priority, which is why we have implemented a safe practice within our branches, with safety screens, hand sanitizers and strict social distancing measures to ensure the safety of our customers and staff.

Both of our branches are now open as usual to help get you back to work as safely as possible!

 Please continue to stay safe & use the governments social distancing measures where possible.